Question 1

What is Managed IT Service?

Accepted Answer

Managed IT is like having a dedicated IT team—without the overhead. With our service, we proactively monitor and maintain your computers, servers, printers, and network equipment to keep everything running smoothly and securely.

Behind the scenes, we’re constantly:
Scanning for unstable programs, hardware issues, and threats like ransomware or spyware
Ensuring your systems are always up to date with the latest security and stability patches
Keeping your antivirus software current and actively protecting your devices

It’s worry-free, professional IT support that keeps your business safe, efficient, and one step ahead of problems.

Question 2

How much experience does your team have, and what certifications do you hold?

Accepted Answer

Our team brings over 30 years of combined IT experience across a wide range of industries and systems. We’re not just seasoned—we’re certified. Here are some of the key certifications we hold:
CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft Certified Professional
Microsoft Certified: Windows 10
Microsoft Certified: Windows Server 2012 R2 & 2016
Cisco CCENT

We’re always learning and expanding our expertise to stay ahead of the curve—so your systems stay ahead too.

Question 3

I'm interested in your business security services—what can you tell me?

Accepted Answer

When you choose Raviga Technologies to secure your IT infrastructure, we take a comprehensive, hands-on approach to protect your business.

We begin with a full assessment of your network and devices, identifying vulnerabilities in both hardware and software. From there, we move into remediation and hardening—patching systems, closing unused ports, disabling risky protocols, and securing your routers, firewalls, switches, and Wi-Fi access points.

Once complete, you’ll receive a detailed network diagram and a full report outlining every improvement made. The result? A stronger, safer, and smarter IT environment.

Question 4

I'm interested in your cloud backup services. How do I know my data is safe with you?

Accepted Answer

We take data security seriously—because it’s not just your files, it’s your business.

Physical Security
Our systems are hosted in Tier 4 data centers—the highest level of data center reliability and security. These facilities are:
Staffed 24/7/365 with on-site security
Monitored by internal and external surveillance systems
Protected by biometric access controls and multi-factor authentication
Unmarked and access-controlled to meet strict government and compliance standards

Data Storage Security
Your data is encrypted by default—at rest and in transit. We follow industry-best security practices, including:
End-to-end HTTPS encryption for uploads and downloads
Strict access control—only authorized users can access specific data
Support for AWS IAM model, bucket policies, and ACLs for precise permission control
No opt-in required for encryption—it’s always on

Whether you're backing up documents, databases, or full system images, your data is locked down, compliant, and always within your control.

Question 5

I'm looking to replace my old phone system. What makes your phone service better?

Accepted Answer

Our hosted VoIP solution is built for reliability, flexibility, and ease of use—without the headache of managing old-school phone systems.

Here’s what sets us apart:

Enterprise-Grade Reliability
Our system runs on carrier-grade, multi-redundant Class 4/5 switches across a network of U.S. and Canadian telecom carriers. That means rock-solid performance with a 99.999% uptime SLA you can count on.

Modern, Hassle-Free Features
Free desktop & mobile calling app
No on-site PBX or wiring required
Simple per-user monthly pricing
Cancel anytime—no hidden fees
24/7 customer support, always included
High-quality IP phones available
True multi-carrier resilience built-in

Ditch the outdated hardware. Upgrade to a cloud-based phone system that grows with your business—while cutting the cords.

Question 6

I'm interested in your website development service—can you tell me more?

Accepted Answer

Whether you're starting from scratch or refreshing your current site, we’ll help bring your vision to life. From simple, budget-friendly designs to fully customized, feature-rich websites—we build solutions that are modern, intuitive, and tailored to your business.

Our goal is to deliver a site that looks great, performs flawlessly, and sets you apart from the competition. No matter your industry or goals, we’ll create a web presence that works as hard as you do.